Troubleshooting

Internal Support Guides

Personal Hotspot Not Working on iPhone

How to Access Cape’s New Features and Updates - Android

How to Access Cape’s New Features and Updates - iPhone

Cape App

Retired Number Port Out

eSIM Management

Last Mile Encryption (iPhone)

Secondary Numbers

Does Cape install apps on my phone?

Multi-Network Coverage: Preferred Network Selection

Activation

Troubleshooting Cape eSIM Activation

How to activate an Android device on Cape

How to activate an iPhone on Cape

Existing Account Port-in - Cancellation

Porting Into Your Existing Cape Account

Enabling RCS on iPhone

Connectivity

Troubleshooting Connectivity Issues

APN Configuration Guide

How to Update Your Device to Android 17

How To Update To OneUI 9

Incoming calls going straight to voicemail on iPhone

Signup Callout

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