If you're experiencing connectivity issues without an apparent cause, follow these troubleshooting steps. They often resolve common problems. Please try these before contacting support.

Steps to Try

Restart Your Device

• Power off your device, wait a few seconds, then turn it back on.

Toggle Airplane Mode

• Turn on Airplane Mode, wait 10-15 seconds, then turn it off to force your device reconnect to the network.

Toggle the Cape eSIM

• Navigate to your device's SIM management settings
• Turn your Cape eSIM off, wait 10-15 seconds, then turn it back on.

Verify eSIM or Cellular Settings

Ensure the following settings are correctly configured:

• • VoLTE: Ensure Voice over LTE is enabled.
  • 5G: Ensure 5G is turned on or set to Auto.
    • • Refer to: Troubleshooting 5G Connection Issues
  • Network Selection: Some devices automatically select networks. To ensure your device is connected to Cape:
    • Disable "Automatic Network Selection" in your settings.
    • Manually select the Cape network to reconnect.

Check APN Settings

• Ensure your APN (Access Point Name) settings are correctly configured for Cape. Refer to APN Configuration Guide for detailed instructions.

Reset Network Settings

• Resetting your network settings can resolve persistent issues by restoring default configurations.

• Important: This will reset saved Wi-Fi passwords, so ensure you have them handy.

On iOS:

• Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.

On Android:

• Navigate to Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth. (this sequence may vary by device.)

Check or Update Device Software

• Ensure your device has the latest software updates, as they often include network fixes.

On iOS:

• Go to Settings → General → Software Update.

On Android:

• Navigate to Settings → System → System Update. (this sequence may vary by device.)

Need More Help?

If activation issues persist, please contact support through chat via the Help Center or the Cape app. Be sure to provide details about the issue and any troubleshooting steps you've already attempted.