Overview: If you use the Cape app on Android version 1.47 or later, you may see a banner inside the app recommending that you update your phone’s software. This article explains why and what to do.
Why update?
Only newer OS versions include the carrier configurations for our new Cape eSIMs. Without them, you may run into service disruptions.
Google Pixel
Cape’s latest carrier configurations ship with the Android OS starting with Android 17.1.
- Pixel 11 series: Our carrier configs are built in out of the box, even on Android 17.0.
- Eligible for Android 17.1: Update to get the best experience on Cape.
- Not on Android 17.1: You may experience disruptions with 5G service.
Samsung
Cape’s carrier configurations ship with One UI 9.0 and later.
- Eligible for One UI 9.0: Update to get the best experience on Cape.
- On an older One UI version: Turn on VoLTE calls to get IMS registration, which you need for calls, SMS, and RCS.
Banners you may see in the Cape app
Depending on your phone and software version, you may see one of the following banners on the Cape app’s Home screen.
Google Pixel: Update flow
Samsung Only - Calls dropping or not connecting?
Calls dropping or not connecting?
Turn on the “VoLTE calls” setting to improve call stability on your device. Learn more
Open settings
This banner suggests turning on VoLTE calls on your phone. Tap Open settings to go straight to the setting, or tap the X to dismiss the banner.