If you are an iOS user, you may occasionally see your Cape eSIM labeled as "TELUS" in your device's cellular settings. Please be assured that this is a known, visual-only issue that does not impact the functionality or quality of your Cape service. Your service is still being provided by Cape, and all your data and calling features will work as expected.
This cosmetic glitch is most commonly triggered when your phone's network settings are temporarily disrupted, such as when you return from international travel or briefly lose signal while in a challenging environment like an underground subway. While your device may display the incorrect "TELUS" label, the eSIM automatically reconnects to the Cape network in the background, ensuring your service is uninterrupted. The UI simply fails to update the label back to "Cape."
For users who prefer to see the correct label, a simple and effective solution is available. You have the option to redownload a new Cape eSIM directly from the Cape app. This process will reset the display name to "Cape" and resolve the visual issue without affecting your service. You can find detailed instructions on how to do this in our support section here:
In order to re-download your Cape eSIM, you will need to access the eSIM Setup instructions
To do so, please open the Cape app and go to Support, then Advanced. Then you can select "eSIM Setup".
Remove any existing Cape eSIMs from your device and then select the “Download New eSIM” on the screen. You’ll need:
- Your Recovery Phrase
- A stable Wi-Fi connection
You will be able to keep your current number when downloading the new eSIM.