If you recently transferred your phone number to Cape and noticed that some services have automatically removed your number or sent you a notification, this may be due to privacy and security protocols used by various service providers.

Why Does This Happen?

Many online services monitor changes to your phone number or carrier as part of their security measures. When a carrier change is detected, services may temporarily restrict or lock your account to protect against unauthorized access. This is particularly common with services that handle sensitive information, such as:

• Financial services (e.g., Chase, Zelle)

• Healthcare providers

• Social media platforms (e.g., Facebook, Instagram)

These restrictions are implemented by the service provider, not by Cape.

What You Can Do

Log Into the Services

After transferring your number to Cape, log into the affected services and update or re-validate your phone number in their settings. This will ensure your Cape number is correctly registered on their system.

Expect Temporary Security Freezes

Some services may temporarily freeze or restrict access to your account following a carrier change as a security precaution. This typically resolves once you revalidate your phone number. If the restriction persists, contact the service provider directly for assistance.