If you're not receiving an OTP or 2FA code, it may be due to a delay, network issue, or a problem with the service sending the code.

Possible Causes

The OTP might be delayed or queued.
There could be an issue with the service provider sending the code.

Things to Try

Resend the OTP

Request the OTP or 2FA code again from the service you are using. Most services offer a resend code option.

Toggle Airplane Mode

Turn on Airplane Mode for 10-15 seconds, then switch it off.
After disabling Airplane Mode, check your signal strength to confirm your device is connected to the network. This can refresh the connection and allow any queued OTPs to arrive.

Look for Alternative OTP Options

Some services offer different ways to receive OTP codes. Look for options like “Code not working?” or “Try another method.”
Alternative options may include:
- Voice Call: Receive the OTP through a phone call.
- WhatsApp or Messaging Apps: Some services may send OTPs via apps like WhatsApp.

Additional Help

If none of these steps resolve the issue, ensure your phone has a stable connection to the Cape network. You may also contact the service provider sending the OTP/2FA for further assistance.

I Am Not Receiving OTP (One-Time Password) or 2FA (Two-Factor Authentication) Codes