If you're having trouble connecting to 5G, it may be due to one of the following reasons:

Possible Causes

• No 5G Signal in Your Area: Your location may not have 5G coverage.

• 5G May Not Be Enabled on Your Device: 5G might be turned off in your phone settings.

Things to Try

Check for 5G Coverage

• Use the Cape or UScellular coverage map to verify if 5G is available in your area.

• If 5G isn’t available, your device will automatically switch to LTE or another available network.

Ensure 5G Is Enabled on Your Device

5G may need to be manually enabled. Follow these steps based on your device:

For iPhone Users (iOS):

• Go to Settings → Cellular → Cape → Voice & Data.
  • Depending on your eSIM configuration it may also be: Settings → Cellular → Cape → Cellular Data Options
• Make sure that "5G Auto" is selected.

For Android Users:

• Go to Settings → Network & Internet → SIMs → Cape → Preferred Network Type.
• Ensure "5G" is selected.
  Note: Android settings may vary by device. Look for similar options if needed.

Toggle Your Cape Line Off and On

Sometimes, refreshing the connection by toggling the Cape line off and back on can resolve issues.

For iPhone Users (iOS):

• Go to Settings → Cellular → Select your Cape line
• Toggle Turn On This Line off, then back on.

For Android Users:

• Go to Settings → Network & Internet → SIMs → Cape
• Toggle Use this SIM off, then back on.
  Note: Android settings may vary by device. Look for similar options if needed.

Additional Help

If you’ve followed these steps and still can’t connect to 5G, try restarting your device or contact your device manufacturer for further assistance.