This article will help you find the Account Number and PIN needed for porting out from many major carriers operating in the US. Before you transfer your number from your previous carrier to Cape, please make sure that you have contacted your previous carrier and have retrieved the Account Number and PIN for your line. This information is unique to every number and carrier, so you'll need to get in touch with your previous carrier for the exact details.
Note: Please ensure that the number you are porting over is a US-based number and that you have turned off port out protection on your carrier account. If you have port out protection turned on, your transfer may be automatically denied by your carrier. Additionally, you will also need the zip code on file with your current carrier. Your losing carrier's verification process requires it to confirm your port request — an incorrect zip code may delay your transfer to Cape.
AT&T
Account Number: You can see your AT&T account number online or in the top-right corner of your bill.
Number Transfer PIN (Call *PORT): Call *PORT from your AT &T mobile device. Follow the prompts to get your Number Transfer PIN sent to you by text message. You'll need your account passcode to generate the Number Transfer Pin when calling *PORT.
Number Transfer PIN (With the myAT&T app): Sign in to the myAT&T app. Go to your profile and select People &Permissions . Scroll to Transfer phone number and select Request a new PIN . Your Number Transfer PIN will display on the screen.
Number Transfer PIN (Online with myAT&T): Go to your myAT&T profile. Choose People &Permissions >Wireless . Scroll to Transfer phone number and select Request a new PIN . Your Number Transfer PIN will display on the screen.
Contact: 1-800-331-0500 att.com/portout
AT&T Landline
Account Number: Your AT&T Landline account number can be found on your bill and may be your 10-digit phone number.
Number Transfer PIN: Contact AT&T for instructions on how to generate Number Transfer PIN.
Contact: 1-800-288-2020 customerservice.att.com
AT&T Prepaid
Account Number: To get your AT &T PREPAID account number, call.
Number Transfer PIN: You may be able to generate a Number Transfer PIN by dialing *PORT (7678) from the mobile number you want to move. Be sure to have your security passcode for your wireless account handy. However, if this doesn't work, contact AT&T for instructions.
Contact: 1-800-901-9878 (Monday through Saturday) Dial 611 from your AT&T prepaid phone (anytime) att.com/prepaid
Boost Mobile
Contact: 1-888-266-7848 or 1-866-402-7366 my.boostmobile.com
Consumer Cellular
Account Number: Your account number can be found on your bill.
Number Transfer PIN: Contact Consumer Cellular for instructions on how to generate PORT OUT PIN.
Contact: 1-888-345-5509 consumercellular.com
Cricket
Account Number: You can get your account number by signing in to your myCricket app or My Account online, calling or chatting with Cricket Support or visiting a Cricket store.
Number Transfer PIN: To get your number transfer PIN, dial *7678 from your Cricket Wireless device. Alternatively, dial 611 from your Cricket Wireless device. Make sure to say "porting" when prompted. You can also call from any device. When calling Customer Service, you'll need your Account PIN to generate the Number Transfer Pin.
Contact: 1-800-CRICKET (274-2538) cricketwireless.com
C-Spire
Contact: Call: 1-855-CSPIRE5 (277-4735) Chat: cspire.com Text: Send a text to 611. In person: Visit a local store.
FreedomPop
Contact: 1-888-702-8302 freedompop.com/contact-us
Frontier Communications
Account Number: When you sign in to your Frontier account to view your bill online, you'll find your 17-digit account number at the top right beneath Key Account Information. On the paper bill, your account number is located at the top left under Account Summary.
Number Transfer PIN: Contact Frontier for this information.
Contact: 1-800-921-8106 frontier.com
Google Fi
Contact: Receive a call, chat, or email at support.google.com .
Google Voice
Contact: Receive a call, chat, or email at support.google.com .
Lyca Mobile
Account Number: Log in to your Lycamobile portal or call Lycamobile for your 11-digit account number. Port Out PIN Contact Lyca Mobile for this information. Additional information can be found here .
Contact: 1-866-277-3221
Metro by T-Mobile
Account Number: Log in to metrobyt-mobile using your phone number and Account PIN. Your account number is a nine-digit number.
Number Transfer PIN (Online at MetroByT-Mobile.com): Log in to your account on MetroByT-Mobile.com . Choose Profile Settings >Request a transfer PIN . Follow the directions on screen.
Contact: 1-888-863-8768 metrobyt-mobile.com
Mint Mobile
Contact: 1-800-683-7392 mintmobile.com (Fox Bot) Mint Mobile App
Net10
Contact: 1-800-327-2077 net10wireless.com
Republic Wireless by Dish
Account Number: Each phone number has its own account number. Find your account number online. Log in to the My Account portal. Select Manage Line for the line you want to transfer. Then, select Transfer My Number Out .
Number Transfer PIN: Your Port Out PIN is specific to each phone number on your account. For access to your PIN, please call our Republic Care team. Additional information can be found here .
Contact: 1-866-550-9843
Spectrum
Account Number: Sign in to your Spectrum.net account and navigate to the Billing tab. Your Spectrum Mobile Account Number is listed on the top of your statement.
PIN/security code: Your PIN is the four-digit security code associated with your Spectrum accounts. It can be found online (as a PDF Statement or Spectrum Mobile Statement), on the My Spectrum App or on a paper statement. Additional information can be found here .
Contact: 1-833-224-6603 spectrum.net/contact-us
Sprint (now T-Mobile)
Contact: 1-800-937-8997 tmobile.com
Straight Talk
Contact: 1-800-327-2077 straighttalk.com
Telcel America
Account Number: Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOP SIM card.
Number Transfer PIN: Please contact Telcel for your port out PIN.
Contact: 1-800-220-9518 telcel.com
T-Mobile
Account Number: Find your nine-digit account number on your bill or online account.
Number Transfer PIN: t-mobile.com/support/account/transfer-your-phone-number
Number Transfer PIN (From the T-Mobile app): Download and log in to the T-Mobile app. Select Account >Profile Settings . Choose Line Settings >Request a transfer PIN . Follow the directions on the screen.
Number Transfer PIN (Online at T-Mobile.com): Log in to your account on T-Mobile.com . In the top right corner, select My Account or your name. Choose Profile >Line Settings . Select Request a transfer PIN >Get a transfer PIN . Follow the directions on the screen.
Check port status: To check the status of your port request, contact T-Mobile at 1-877-789-3106. They'll look up your request and give you any updates.
Contact: 1-800-937-8997 tmobile.com
T-Mobile Prepaid
Account Number: Find your account number on your bill or online account.
Number Transfer PIN: Please contact T-Mobile Prepaid for instructions on how to generate this PIN.
Number Transfer PIN (Online at T-Mobile.com): Log in to your account on Prepaid T-Mobile.com . In the top right corner, select My Account or your name. Choose Profile >Line Settings . Select Request a transfer PIN >Get a transfer PIN . Follow the directions on the screen.
Contact: 1-877-778-2106 (Monday-Sunday: 5 a.m. to 1 a.m. CST) prepaid.t-mobile.com/home
Total Wireless by Verizon
Account Number: This can be found under Settings in your phone or Dial *#06#. It may be the IMEI number of the phone or the last 15 digits of the SIM card.
Number Transfer PIN: Text "NTP" to 611611.
Contact: 1-866-663-3633 (Monday-Sunday: 8 a.m. to 11:45 p.m. ET) totalbyverizon.com/support/contact-us
TracFone
Account Number: Please contact TracFone for your Account Number and Port Out PIN. For any problems releasing your number for porting, contact the port center at 800-327-2077 or text "Help" to 611611 for assistance.
Contact: 1-800-327-2077 tracfone.com
U.S. Cellular
Contact: 1-888-944-9400 uscellular.com
US Mobile
Contact: 1-878-205-0088 usmobile.com/help/knowledge-base/porting-your-number-out-of-us-mobile
Verizon Fios (landline phone)
Account Number: Your account number can be found on your bill or online account.
Number Transfer PIN: Please contact Verizon for instructions on how to generate this PIN.
Contact: Visit Verizon's support page to chat or receive a call. verizon.com/support/residential/contact-us/contactuslanding.htm
Verizon Prepaid
Account Number: Your account number can be found on your bill or online account.
Number Transfer PIN: To get a Number Transfer PIN you must have a standard monthly account. You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN (Dial #PORT): Dial #PORT from the smartphone that has the number you want to transfer. Our system verifies you're dialing from the phone to be transferred. We'll send you a link to generate the Number Transfer PIN in My Verizon.
Number Transfer PIN (From the My Verizon app): In the My Verizon app, select Create Your Number Transfer PIN .
Number Transfer PIN (Online at the My Verizon website): On the My Verizon website, go to My Profile >Number Transfer PIN >"Generate PIN"
Contact: 1-888-294-6804 verizonwireless.com/prepaid
Verizon Wireless
Number Lock: Before you can move a number to another device or carrier, be sure Number Lock is turned off.
Turn off Number Lock: Dial *611: Dial *611.
Turn off Number Lock: From the My Verizon app: Tap the Settings >Number Lock >Choose number.
Turn off Number Lock: Online at the My Verizon website: Go to the Number Lock page >Off for the number(s) that you want to unlock. Respond to the security authorization code we send you. This confirms it's OK to unlock your number. Tap or click Save Changes . Now you can move the number(s) you unlocked.
Account Number: Your account number can be found on your bill or online account. Please enter the full 14 digits with no dash.
Number Transfer PIN: To get a Number Transfer PIN you must have a standard monthly account.* You must be logged in to My Verizon as Account Owner or Account Manager. There are three methods to get a Number Transfer PIN.
Number Transfer PIN (Dial #PORT): Dial #PORT from the smartphone that has the number you want to transfer.* Our system verifies you're dialing from the phone to be transferred. We send you a link to generate the Number Transfer PIN in My Verizon.
Number Transfer PIN (From the My Verizon app): Select Create Your Number Transfer PIN .
Number Transfer PIN (Online at the My Verizon website): Go to My Profile >Number Transfer PIN >"Generate PIN"
Contact: 1-800-922-0204 verizon.com/support/port-out-faqs
Vonage
Account Number: Log in to your Vonage online account.
Number Transfer PIN: You may use any PIN you like, e.g., 1234. Vonage does not verify. Find more information here .
Contact: 1-844-365-9460
Xfinity Voice
Account Number: Find your account number on your bill or online account.
Contact: xfinity.com/learn/home-phone-services
Xfinity Mobile
Note: This section is only to be used when porting from Xfinity MOBILE.
Account Number: 10-digit number, usually starts with 100.
Note: This is not the bundled account number that includes landline, internet, or cable TV. There is a separate Xfinity Mobile account number needed to port.
PIN:
- Login to your Xfinity Mobile account online
- Go to Devices
- Select the phone number to transfer
- Scroll down and select "Transfer your number, cancel this line" to obtain the secure PIN via text.
- For any problems releasing your number for porting, contact Xfinity Mobile +1 (844)-963-0117 for assistance.
Other Carrier
Please contact your carrier customer support to obtain your account number and port out pin.
Turn off Port Out Protection
To turn off port-out protection, you generally need to log in to your mobile carrier's app or website, navigate to your account's security settings, and disable the feature (alternatively you can call).
This feature is often called "Number Lock," "Port Freeze," or "Port Out Protection." Disabling it is a necessary step before you can transfer (port) your phone number to a new carrier.
Because the exact steps differ by carrier, here are the instructions for major providers:
T-Mobile
T-Mobile calls this feature "Port Out Protection."
Via the T-Life App (or T-Mobile.com):
Log in as the Primary Account Holder.
Go to "Account" > "Profile Settings."
Select "Line Details" and choose the phone number you want to port.
Go to "Protection" and select "Port Out Protection."
Toggle the feature Off.
Verizon
Verizon calls this feature "Number Lock."
Via the My Verizon App (or Verizon.com):
Log in to your account.
Navigate to the "Account" tab, then "Account Settings."
Select "Security" and find "Number Lock."
Select the line you wish to port and toggle Number Lock to "Off."
After this, you must get a Number Transfer PIN. You can do this by dialing *#PORT (*7678) from your phone, and Verizon will text you a link to generate the PIN.
AT&T
AT&T's system is primarily based on a "Number Transfer PIN." However, you may also have a "Wireless Account Lock" enabled that must be turned off first.
To Turn Off Wireless Account Lock (if active):
Log in to the myAT&T app.
Go to your profile, then "Settings" > "Security."
Find "Wireless Account Lock" and turn it Off.
To Get Your Number Transfer PIN:
While logged in to your myAT&T account (app or website), go to your "Profile."
Select "People & Permissions."
Choose the wireless account and scroll to "Transfer phone number."
Select "Request a new PIN" and follow the prompts. You can also dial *PORT (*7678) from your AT&T phone.