If you need to activate your existing Cape service and phone number on a new device or to regain access to your Cape account, you will need to download a new Cape eSIM. In order to do so, you must use our Account Recovery feature.
The Account Recovery process uses your 24-word recovery phrase that you obtained when you first signed up for your Cape service. Without this phrase, there is no way for us to recover your eSIM and your phone number, as we ourselves do not have access to your private key (learn more about our secure authentication here).
To recover your account/activate your Cape service on your new phone, download and open the Cape app, tap on "Recover Account," and follow the instructions provided. You will need to be connected to Wi-Fi and delete any pre-existing Cape eSIMs. After recovering your account and downloading your new eSIM, your old eSIM will be deactivated.