Note: Please ensure you are connected to WiFi before initiating an account recovery.
If are receiving an error that states "Something Went Wrong", please ensure you have a WiFi connection.
If you need to activate your existing Cape service and phone number on a new device, you will need to download a new Cape eSIM. In order to do so, you must use our Account Recovery feature.
Account Recovery uses your 24-word recovery phrase that you obtained when you first signed up for your Cape service. Without this phrase, there is no way for us to recover your eSIM and your phone number, as we ourselves do not have access to your private key (learn more about our secure authentication here).
To recover your account/activate your Cape service on your new phone, download and open the Cape app, tap on "Recover Account," and follow the instructions provided. After recovering your account and downloading your new eSIM, your old eSIM will be deactivated.
If you have trouble activating your eSIM, you can also use Account Recovery to obtain a new eSIM.
Before attempting Account Recovery, please make sure you are connected to WiFi, and that you have your 24-word recovery passphrase on hand.
Please see Troubleshooting Cape eSIM Activation for detailed instructions on how to obtain a new eSIM using account recovery.