To ensure the reliability of the Cape network, we may schedule periodic maintenance windows during the Beta phase. These will typically occur late at night, between 12 a.m. and 6 a.m. Eastern Time.
During these times, you might experience temporary service interruptions, such as "SOS" or "Emergency Calls Only" mode on your device. If this happens, please try the following steps to reconnect to the network. However, note that a stable connection may not be available until maintenance is complete.
Steps to Reconnect
Restart Your Device
- Power off your device, wait a few seconds, and turn it back on.
Toggle Airplane Mode
- Turn on Airplane Mode, wait 10–15 seconds, and then turn it off to force your device to reconnect to the network.
Toggle the Cape eSIM
- Go to your device's SIM management settings.
- Turn off the Cape eSIM, wait 10–15 seconds, and then turn it back on.
Additionally, during maintenance windows, we may perform updates on our billing and eSIM activation services, which could temporarily impact your ability to make payments, recover your account, or activate new lines. These services will be unavailable until maintenance is complete.
Need More Help?
For further assistance, please contact our support team through chat in the Help Center or the Cape app.