To reach out to our support team, please use the live chat available in the bottom-right corner of our Help Center.
If you do not see the live chat widget, please ensure your cookie preferences are set to "Accept All" or "Functional" cookies are turned on. Rejecting all cookies will disable live chat support.
Please note: for your security, never share your recovery phrase in the live chat or with anyone else, even with Cape representatives. This information is highly sensitive and meant to remain private.
For non-urgent, non-account-related issues, you can email us at info@cape.co. However, we recommend avoiding email for account-related inquiries to maintain your privacy by not associating your account information with your email address.
We encourage you to use live chat for account-related questions. This allows us to assist you using only your phone number, without linking it to personally identifying information like your name or email. Our approach helps ensure your concerns are addressed securely and your privacy is protected.